Privacy Policy for Incigen

Effective Date: May 16, 2026

Welcome to Incigen (“Incigen,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, mobile applications, APIs, and related services, including app.incigen.com (collectively, the “Services”).

By using the Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Account Information

• Name
• Email address
• Phone number
• Organization or company name
• Billing information
• Login credentials
• User role and permissions

B. Incident & Lead Data

• Property addresses
• Fire incident details
• Audio transcriptions
• Property valuation information
• Incident timestamps
• Geographic information
• Notes and comments added by users

C. Audio & Communication Data

• Audio recordings
• Radio scanner transmissions
• Uploaded MP3/audio files
• Metadata associated with audio files

D. Device & Usage Information

• IP address
• Browser type
• Device identifiers
• Mobile device information
• Operating system
• App usage statistics
• Authentication logs
• API access logs

E. Cookies & Tracking Technologies

We may use cookies, local storage, analytics tools, and similar technologies to maintain sessions, improve user experience, analyze traffic, secure accounts, and monitor platform performance.

2. How We Use Information

• Provide and operate the Services
• Authenticate users
• Process subscriptions and payments
• Deliver incident alerts and notifications
• Improve system performance and reliability
• Provide customer support
• Detect fraud, abuse, or unauthorized activity
• Comply with legal obligations
• Enforce our Terms of Service

3. Sharing of Information

Service Providers

We may share information with third-party vendors that help operate our platform, including cloud hosting providers, analytics providers, authentication providers, CRM integrations, and payment processors.

Customer Integrations

If enabled by your organization, incident information may be shared with third-party CRM systems, webhooks, and other customer-configured systems.

Legal Requirements

We may disclose information when required to comply with applicable laws, legal requests, or to protect rights, property, safety, and platform security.

4. Data Retention

We retain information for as long as necessary to provide the Services, maintain operational records, comply with legal obligations, resolve disputes, and enforce agreements.

5. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information, including encryption in transit, access controls, authentication systems, logging, monitoring, and cloud security protections.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. User Accounts & Organization Data

Organizations using Incigen may manage user accounts, permissions, and access levels. Organization administrators may manage integrations, permissions, and organization-level incident data.

7. Mobile Applications

If you use a mobile application provided by Incigen, we may collect push notification tokens, device information, app usage metrics, and location-related information if enabled.

8. Third-Party Services

Our Services may contain links or integrations with third-party services, including:

• Amazon Web Services
• OneSignal
• Google Maps
• External CRM platforms

9. Children’s Privacy

Our Services are not directed toward children under 13 years of age, and we do not knowingly collect personal information from children.

10. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of information
• Object to certain processing activities
• Request a copy of your data

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Incigen does not sell personal information in exchange for monetary compensation.

12. International Users

If you access the Services outside the United States, you understand that information may be transferred to and processed in the United States and other jurisdictions.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes become effective when posted on this page. Your continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.

14. Contact Information

Incigen
Email: support@incigen.com
Website: https://incigen.com